Privacy Policy

Positive Futures Supported Housing CIC
Effective Date: 29/08/2025
 
1. Introduction
Positive Futures Supported Housing CIC (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, including when you submit information through forms or make payments online.
We are a Community Interest Company (CIC) registered in the United Kingdom and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information when you use our website:
  • Personal Identification Information: Name, address, email address, phone number, date of birth.
  • Sensitive Information: If you choose to provide it in forms (e.g., health information, support needs).
  • Payment Information: Payment card details, billing address, transaction history (processed securely via our payment provider; we do not store full card details).
  • Technical Information: IP address, browser type, device information, and cookies for website functionality and analytics.
3. How We Use Your Information
We use your information to:
  • Process enquiries, applications, and referrals.
  • Provide supported housing and related services.
  • Process donations and payments.
  • Communicate with you about services, events, or updates.
  • Comply with legal, regulatory, and safeguarding obligations.
  • Improve our website and services.
We will only use your personal information where we have a lawful basis, such as your consent, our legitimate interests, or to meet contractual or legal obligations.
4. Payments
Payments made through our website are processed by trusted third-party payment providers Stripe & GoCardless. These providers comply with PCI-DSS security standards. We do not store your full card details on our systems.
5. Sharing Your Information
We will never sell your data. We may share your information with:
  • Service providers who process data on our behalf (e.g., payment processors, IT support).
  • Regulatory bodies or safeguarding authorities if required by law.
  • Partner organisations, but only with your consent or where necessary to deliver services.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.
7. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, and in line with legal or regulatory requirements.
8. Your Rights
Under UK GDPR, you have the right to:
  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (where applicable).
  • Restrict or object to our use of your data.
  • Data portability (in certain circumstances).
  • Withdraw consent at any time (where processing is based on consent).
To exercise your rights, please contact us using the details below.
9. Cookies
Our website uses cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies, although some features may not work correctly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Positive Futures Supported Housing CIC
Toll Bar House
1 Derby Road
Ilkeston
DE7 5FH
Email: admin@pfshousing.co.uk
Phone: 01332 218603
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.